General FAQs
1. What is ZEN3D?
ZEN3D is a 3D printing company and an online store offering customized 3D printed products and unique gift items. We specialize in personalized designs, custom models, and ready-made gifts.
2. Do you offer customized products?
Yes. We provide customized and personalized 3D printed products based on customer requirements, including names, designs, sizes, and special requests.
3. How can I place an order?
You can place an order directly through our website www.zen3d.in. For custom orders or bulk requirements, you can also contact us via phone or email.
4. Are customized products returnable?
Customized and made-to-order products are non-returnable unless they arrive damaged or defective. Please refer to our Refund and Returns Policy for more details.
5. How long does it take to deliver an order?
Delivery time depends on the product type and customization. Estimated timelines will be shared during order confirmation. Delays may occur due to production or courier services.
6. What payment methods do you accept?
We accept secure online payments through supported payment gateways available on our website.
7. What should I do if I receive a damaged product?
If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos for verification.
8. Can I cancel my order?
Orders can be cancelled within the allowed time frame mentioned in our Refund and Returns Policy. Customized orders cannot be cancelled once production begins.
9. Do you accept bulk or corporate orders?
Yes. We accept bulk orders and corporate gifting requests. Please contact us directly for pricing and timelines.
10. How can I contact ZEN3D?
You can reach us using the details below:
Phone: +91 96299 35467
Email: support@zen3d.in
Website: www.zen3d.in